Shipping &
Refund Policy

Shipping

This shipping policy applies to all orders shipped to the United States and Canada.

We ship to the United States and Canada with a physical address. Some remote locations in Canada may not be serviceable due to carrier limitations—if your address qualifies, we’ll contact you before processing your order.

Your shipment may arrive through a variety of delivery companies, including UPS, USPS, Canada Post, or Amazon. Tracking numbers are provided with all orders when possible.

Processing:
We process and ship orders within 1 business day (Monday–Friday). Weekend and holiday orders ship the next business day.

Estimated delivery times:

  • USA: 3–5 business days
  • Canada: 5–7 business days

Shipping costs:

  • USA: Free shipping on orders over $60 USD (before taxes). Otherwise, $6.99
  • Canada: Free shipping on orders over $99 CAD. Otherwise, $9.99 CAD

Returns & Refunds

This returns and refunds policy applies to all orders from the United States and Canada.

We totally stand behind what we sell. If you’re not happy with your order, please reach out to us at hydrate@getinsaltd.com and we will do our very best to make it right. We want you to be happy.

For unopened products in original packaging:
You’ve got 30 days to return it. The box can be opened for inspection, but all stick packs need to stay sealed. Once we receive and verify the return, we’ll send your refund—just cover the shipping cost and we’ll handle the rest.

If the product doesn’t work for your stomach:
We get it—electrolytes don’t work the same for everyone. If you’ve tried a few stick packs and it’s not landing right, we’ve got you. If you’ve used 5 or fewer stick packs, we’ll issue a full refund for you—including shipping. If you’ve used more than 5, we will refund you for any unopened stick packs that you return. You cover the return shipping, and we’ll refund the value of the unused sticks. If you like, we can generate a return shipping label for you (we generally get much better rates)—just ask.

Lost shipments and defective products:
Lost shipments will require a carrier claim, but don’t worry—we will take care of that part and send you a replacement once the claim is filed. Defective products are refunded promptly, and we’ll cover the return shipping.

Ready to return something? Just email us at hydrate@getinsaltd.com with your order details.