Shipping &
Returns/Refunds
Although all sales are final, we totally stand behind what we sell. Please reach out to us at hydrate@getinsaltd.com and we will do our very best to make it right. We want you to be happy.
Lost shipments will require a claim with the carrier, but don’t worry, we will take care of that part and send you a replacement once the claim is filed. Defective products are refunded promptly.
Shipping
We ship within the United States and to Canada (for now) as long as you have a physical address (sorry, no PO Boxes). Your shipment may come by UPS, USPS or even be delivered by Amazon. Tracking numbers are provided with all orders.
We try to process orders within 24 hours from Monday to Friday.
USA Shipping is free on all orders over $35 (before taxes) otherwise the shipping is $4.99. Shipping to Canada is a flat fee of $8.99